Terms and Conditions

Effective as of 1 September 2026

These terms govern use of the Quietaway service and the purchase of membership. The catalogue is free and needs no account, so for most of you the paid part does not apply at all. Please read these terms before you buy membership.

1. Operator

The operator of Quietaway (also “we”, “Quietaway”, or “operator”) is:

Jakub Šťastný Company ID (IČO): 08542953 Registered office: Rečkova 1597/6, 130 00 Praha 3, Czech Republic Email: hello@quietaway.com Website: quietaway.com

2. What we offer

Quietaway is a digital service: a curated catalogue of stays (cabins, cottages, and similar places) with filters, descriptions, and links to hosts.

The catalogue is free. Every place, photos, the map, all filters, and nearby trips are available to anyone, with no payment and no account. We do not sell catalogue access.

We sell membership, which adds features on top of the catalogue. Section 3 says exactly which ones.

We do not sell accommodation. Booking, stay price, cancellation, and the stay itself are between you and the host, through their contact details or their own booking pages. We are not a party to the accommodation contract and we take no commission from bookings.

3. Access levels

The service has three levels. Two of them are free.

A higher level always includes everything the lower one has. The current breakdown is on the page and is binding together with these terms.

We may change the feature set over time. If we were to remove a feature members have paid for, section 18 on changes applies.

4. Account

You do not need an account to browse the catalogue. You need one for host contacts, favourites, home municipality, and stay plans.

You sign in by email via a one-time link (no password), or with a Google account. You are responsible for providing a correct email. Accounts are non-transferable.

Host contacts sit behind sign-in on purpose: we promised hosts that their phone and email would not be visible to anyone on the internet, or bots would harvest them.

5. Pricing and products

We sell membership in two variants:

• monthly membership,
• yearly membership.

Current prices are shown on the site before payment, in Czech koruna. We are not VAT-registered, so the amounts shown are final.

Introductory or promotional prices may apply and are clearly labelled.

6. Contract and payment

The contract for the digital service is formed when you complete payment via Stripe. Before redirect to payment you must accept these terms and consent to immediate performance of the service (see section 11).

Payment details are processed by Stripe. We do not store payment card details.

After successful payment your membership activates automatically as soon as possible, usually immediately. You receive contract and payment confirmation by email from Stripe or from us.

7. Renewal and cancellation

Membership renews automatically until you cancel. Cancel in the Stripe customer portal (My account on the site) or email hello@quietaway.com.

Cancellation takes effect at the end of the period already paid. Membership continues until then. If a renewal payment fails, we may limit or end the member features. The catalogue stays free for you, as it is for anyone else.

8. What membership does and does not include

Included: the features listed for the membership level in section 3 and on the pricing page.

Not included: booking the stay, guaranteeing a date or host price, insurance, travel, or disputes between you and the host.

Benefits at hosts (a discount or a gift for members) are negotiated gradually. Whether a place has a benefit is visible at the place before you buy membership. We do not promise a benefit at any particular place, nor that it will stay there forever; that depends very much on the individual hosts.

We update the catalogue over time. Place counts and update pace may vary. We curate carefully, but we cannot guarantee every description always matches the host's reality. If you spot a clear error, tell us.

9. Content you create with us

In stay plans you and the people you invite record names, shopping lists, expenses, notes, and upload photos. The following applies:

• The content stays yours. We claim no rights beyond what running the plan needs: storing it, showing it to the other plan participants, resizing a photo into a thumbnail, and offering it for download.
• You are responsible for having the rights to the content, including the consent of the photographer and of the people in the photos.
• A plan is shared by link. Anyone who has the link can see the plan and write into it, even without an account with us. Send it only to the people you are travelling with.
• Content that breaks the law or third-party rights does not belong in a plan. We may remove such content and will tell you when we do.
• You can delete a plan and its content at any time. The procedure and retention periods are described in our .

10. Invitations and rewards

Your account contains a personal invite link.

Anyone who registers through it for the first time gets a month of membership for free. We credit your month once the invited person actually settles in (activity across several separate days and several places opened). The exact conditions are stated on the invitation page. Months add up.

You must not obtain invitations unfairly, in particular by creating accounts for yourself or people close to you, by automated traffic, purchased traffic, or unsolicited bulk messages. Where we have reasonable suspicion, we hold the reward pending review, and if the breach is confirmed we do not grant it, or we withdraw it.

11. Withdrawal (consumers)

If you are a consumer contracting at a distance, you generally have 14 days from conclusion to withdraw without giving a reason, subject to the exception below.

Immediate digital performance: we activate membership right after payment. If before payment you expressly consent to immediate performance and acknowledge that you lose the right to withdraw, the withdrawal right ends when the service is made available. We require that consent via an active checkbox before Stripe.

If you did not consent to immediate performance and we still activated the service, your withdrawal right remains. Email hello@quietaway.com, in your own words is fine. If you would rather use a ready-made template, it is on the page. We refund without undue delay and within 14 days using the same payment method unless agreed otherwise.

After you cancel membership properly, further periods are not charged. Refunds of a period already paid follow the law and the facts (including whether you consented to immediate performance).

12. Complaints about the service

A service defect includes a lasting inability to use the member features caused by us, or a material mismatch with what we promised for membership.

Email hello@quietaway.com with a description and your account email. We will fix the issue within a reasonable time or offer a discount, extended membership, or a refund as appropriate under the law.

13. Liability

We are liable for damage caused by breach of our duties to the extent required by law. We are not liable for:

• hosts' or third-party platforms' conduct,
• outages of internet, devices, or third-party services outside our control,
• content that you or the people you invite put into a stay plan,
• lost profits or indirect loss to the extent the law allows us to limit this for consumers.

Our aggregate liability related to a given order will not exceed the amount you paid for membership in the last 12 months, unless the law provides otherwise (especially for personal injury or intent or gross negligence).

14. Intellectual property

Site content (texts, photos to the extent of our rights, taxonomy, interface) is protected. You may not bulk-download, scrape, or resell the catalogue as your own database without our written consent. The catalogue being free changes nothing about this. Personal browsing for your own use is fine.

Map and surroundings data come from OpenStreetMap and Wikipedia and are governed by their own licences, which we state next to the relevant content.

15. Personal data

Processing of personal data is described in our . Cookies are described in our .

16. Resolving problems

If anything goes wrong, please always email us first at hello@quietaway.com. We try to resolve everything promptly and to put right anything we got wrong.

If we still cannot agree and you are a consumer, you may turn to the Czech Trade Inspection Authority, www.coi.cz, which is the out-of-court dispute resolution body for contracts with us.

17. Governing law

These terms and the contract are governed by the law of the Czech Republic, without prejudice to mandatory consumer protections of your habitual residence where required.

18. Changes

We may change these terms. Material changes will be announced on the site or by email. Continued paid membership after the effective date means acceptance unless the law requires another process. For contracts already formed, the version in force at purchase applies unless agreed otherwise.

19. Final provisions

If any provision is invalid, the rest remains in force. Not exercising a right does not waive it for the future.

Questions: hello@quietaway.com.